How can I make a deposit or a withdrawal?
- Login to your account.
- Click on “Deposits & Withdrawals. A window will popup from which you can perform any Deposit or Withdrawal and transfer funds from your Portal account to the other accounts related to the services we offer through the” Interaccount” button.
- To make a deposit, click “Deposit”, choose your preferred method of payment and insert the amount you wish to deposit.
- To make a withdrawal, click “Withdrawal”, choose your preferred method of payment and insert the amount you wish to withdraw. Withdrawals can be made using the same method used previously for the deposit. For any change of method or for amounts that the chosen method does not consent, please contact our Customer Support.
- To transfer your availability from one of our systems to another, click on “Interaccount” and follow the on screen instructions. Transfer of funds is available from the Portal to any of our systems and vice versa but not directly from one system to another.
Why doesn't my Credit/Debit Card work?
- Check that the selected payment method is the correct one.
- Make sure that CVV is correct.
- Make sure that the card you are using has not expired
- Make sure you have enough credit.
- Contact your financial institution and ask them if they have any restrictions.
- Contact our support team for assistance if the problem persists
Why was my request for withdrawal cancelled?
There may be several reasons for cancellation:
- Only payment means and bank accounts in the gaming account holder’s name may be used for withdrawals.
- Withdrawal method used is different from the Deposit method used.
- Withdrawals cannot be performed until the official photo ID has been received.